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Accessibility

Accessibility

Accessibility in the community of Sioux Lookout

Sioux Lookout is committed to making its facilities, infrastructure and services accessible to people of all abilities. From recreation facilities, to curb cuts, to the Municipal staff you interact with when you pay your utility bills.  We are working toward a barrier-free Sioux Lookout in compliance with the Accessibility for Ontarians with a Disability Act (AODA), 2005, the Municipality’s Accessibility Plan and its Accessible Customer Service Policy.

The Municipality of Sioux Lookout is committed to ensuring a community that is accessible to all its citizens. We also work hard to ensure we meet or exceed the Accessibility for Ontarians with Disabilities standards established by the Ontario government. Accessibility standards are the rules that businesses and organizations in Ontario will have to follow to identify, remove and prevent barriers to accessibility.

Questions or concerns about accessibility?

Please contact:

Human Resources Department 

Municipality of Sioux Lookout
25 Fifth Avenue, Box 158
Sioux Lookout, ON
P8T 1A4

Email: hr@siouxlookout.ca
Phone: (807) 737-2700
Fax: (807) 737 3436

For more information visit the following websites:

Municipality of Sioux Lookout

Accessible Customer Service Plan

The Municipality of Sioux Lookout is committed to excellence in serving all customers, including people with disabilities.

Assistive Devices

We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods and services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals.  Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.  Any applicable fees for the support person will be posted prior to the event.  We will notify customers of this through a notice posted on our premises and through our website.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities the Municipality of Sioux Lookout will notify customers promptly.  This clearly posted notice will include information about the reason for the disruption, its anticipated length of time and a description of alternative facilities or services, if available.

The notice will be placed at our facilities and on our website.

Training of Staff

The Municipality of Sioux Lookout will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
  • The Municipality of Sioux Lookout’s plan related to the customer service standard.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • What to do if a person with a disability is having difficulty in accessing the Municipality of Lookout’s goods and services.

Feedback Process

Customers who wish to provide feedback on the way the Municipality of Sioux Lookout provides goods and services to people with disabilities can call us, send us a letter, email or contact us through our website or see us in person.

All feedback will be directed to the Manager of Human Resources.  Complaints will be addressed according to our organization’s regular complaint management procedures.

© 2014 Municipality of Sioux Lookout