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Municipal Services Delivery Review 2020

2020 Service Delivery Review

 In 2020, KPMG completed a Service Delivery Review for the Municipality of Sioux Lookout.

This relates to the community development component of the Municipality's Strategic Plan: "Strive to achieve effectiveness and efficiencies in the delivery of goods and services to the residents of the community."

This report outlines the potential opportunities for the Municipality and generally fall into one of four categories:

  • Operating efficiencies, with the anticipated benefit of
    1. enhanced decision making and service delivery
    2. potential capacity gains, and/or
    3. potential cost savings while maintaining current service levels;
  • Service level adjustments, representing either
    1. the discontinuance of the Municipality’s involvement in a non-core service; or
    2. a reduction in the level of service provided;
  • Alternate service delivery, which involves changing the Municipality’s delivery model for a service (e.g. exploration of shared services); and
  • Revenue generation. These opportunities seek to reduce the municipal levy by identifying alternate means of funding municipal services through user fees and other cost recovery methods.

The report compares Sioux Lookout's various services to six other Northern Ontario municipalities of comparable populations, geography, and historical comparisons including:

  • Dryden
  • Fort Frances
  • Greenstone
  • Hearst
  • Iroquois Falls
  • Red Lake

The complete Service Delivery Review document is available to view any time at

© 2021 Municipality of Sioux Lookout